Download Cluo Windows Visit the resources page and select the Windows OS you are running on your computer, then click Download. Double click the application once downloaded to your device's downloads folder to prompt the installation manager. Follow the prompts on the screen to install Cluo to your device. ⸻ Fire TV Home Screen Turn on your Firestick/Fire TV and go to the Home Screen. Use the remote to navigate to the “Find” option (or Search icon 🔍 on older versions). Select “Search” and type in Cluo App. Select the Cluo App from the search results. Click on the app icon, then choose Download or Get. Wait for the app to download and install. Once installed, click Open to launch the app, or find it later in Your Apps & Channels. ⸻ Amazon Appstore (via Web) Go to the Amazon Appstore in a browser. Sign in with the same Amazon account used on your Firestick. Search for the Cluo App. Click Deliver to and select your Fire TV device. Click Get App — it will be sent to your Firestick and install automatically when it’s online. ⸻ Using Alexa (Voice Search) If your Firestick remote has a microphone button: Press and hold the microphone button. Say the name of the app - Cluo App. Select and download the app as prompted. Uninstall Cluo Using the "Apps & features" setting (Windows): Open the Start Menu: Click the Windows icon in the bottom left corner. Open Settings: Click the gear icon or the Settings option. Go to Apps: Click on "Apps". Select Apps & features: This will show a list of installed applications. Choose the application: Select the Cluo application. Uninstall: Click the "Uninstall" button. Using the Control Panel (Windows): Open the Control Panel: Search for "Control Panel" in the taskbar and open it. Go to Programs: Click on "Programs". Select Programs and Features: This will show a list of installed applications. Choose the application: Select the Cluo application. Uninstall: Click on the "Uninstall" or "Uninstall/Change" option.

Currently, we provide support for and recommend using the following devices: Android 5.0+ iOS 15.1+ We notify users before deprecating OS support. How we choose what to support Devices and software change often, so we regularly review what operating systems we support and make updates. What happens if your operating system is no longer supported Before we stop supporting your operating system, you'll be notified via email and reminded a few times to upgrade. We’ll update this page regularly to ensure that the latest operating systems that we support are listed.

Cluo works on: Windows: Windows 7+ (minimum), Windows 11 (recommended) Mac: macOS Monterey 12+, Ventura 13+, Sonoma 14+ Android: Android 10+ (12/13+ recommended) Browsers: Chrome 90+, Firefox 88+, Edge 90+, Safari 15+, Opera 75+, Brave 1.25+ Amazon Fire TV: Fire OS 7+ We routinely update supported OS to ensure security and compatibility.

You don’t need to worry about manual updates — Cluo updates automatically in the background, with no downtime or action needed from you. This ensures you’re always using the latest version, no matter your device. To see what’s new, just visit the News section when you launch Cluo. There, you’ll find updates, feature releases, and important announcements.

What’s the process to create my Cluo account? Creating your Cluo account is simple and happens in two quick steps: ⸻ Step 1: Create Your Management Account Go to mazzzing.com. Click “Start Free Trial” or select a plan that fits your needs (you can begin with the Free 15-Day Trial). Complete the short form to set up your Cluo Management Account — this gives you access to your admin tools and dashboard. Submit the form and verify your email if prompted. This step registers your main account for managing settings and subscriptions. ⸻ Step 2: Set Up Your Desktop Access After setting up your Management Account, you’ll be directed to complete your Desktop Setup form. Here’s what you’ll need to provide: First Name Last Name Email Phone Number Username Password Preferred Server Country (Free trial allows selection from limited regions) (If subscribing to a paid plan, you’ll also be asked to enter your billing details.) Once submitted, you can access the full Cluo desktop experience. ⸻ Why are there two forms? The first form creates your Management Account, which controls your settings and subscriptions. The second form sets up your Desktop Profile, which is your personal access to the tools and features inside Cluo. ⸻ Can I skip the Desktop Setup? No, both steps are required to fully activate your account and access Cluo. Your Management Account handles administration; your Desktop Account gives you access to the working environment. ⸻ When do I enter billing details? If you’re subscribing to a paid plan, you’ll be asked for billing information during the Desktop Setup step. If you’re on the Free 15-Day Trial, you can skip this part for now.

If you’re signing up at mazzzing.com and haven’t received your email verification code, here are a few steps to try: 1. Check your spam or junk folder Sometimes emails from new senders can end up there. Look for a message from info@mazzzing.com and be sure to add us to your safe sender list so it doesn’t happen again. 2. Click “Resend Code” On the verification screen, use the “resend code” option to send a new code to your inbox. 3. Still not receiving it? If the issue continues, email us directly at support@mazzzing.com and our team will be happy to help you complete the verification process manually.

Yes. Your Management Account (at mazzzing.com) is for managing subscriptions, settings, and admin access. Your Cluo Desktop Account is your personal login for the interactive workspace and tools. Each has its own login and separate password reset process.

Cluo uses a two-step setup process to separate management from user access — that’s why you’re asked to complete two forms. 1. Management Account Your first step is to create a Management Account at mazzzing.com. This account gives you access to your settings, purchases, billing information and subscription management. Think of this as your control panel — it’s where you manage your plan, orders, and overall setup. 2. Desktop Access (User Profile) After your Management Account is set up, you’ll complete a second form to create your Desktop Profile — this gives you access to the actual Cluo experience. This includes: Your personal login Workspace Access to tools, features, and the platform itself You’ll also be asked to confirm address details at this stage if you’re choosing a paid plan. (If you’re on the Free 15-Day Trial, billing is optional for now.) ⸻ Why can’t I skip one? Both steps are required. Your Management Account handles everything behind the scenes; your Desktop Profile is how you log in and use Cluo.

How do I sign up for the Free 15-Day Trial of Cluo? Go to mazzzing.com. Click the “Start Free Trial” or “Get Cluo Free for 15 Days” button. You’ll be guided through a short sign-up process to create your Cluo Management Account — this gives you access to your admin dashboard and settings. After registering, you’ll receive a confirmation email. Once your account is confirmed, you can start setting up your Cluo experience. Why am I creating an account before seeing the Cluo desktop? You’re setting up your Cluo Management Account first. This secure account is your hub to manage your Cluo application, settings, and subscriptions. Once it’s created, you’ll have full access to Cluo’s desktop tools and features as part of your free trial. Do I need to provide a credit card to start the trial? No! You can explore Cluo for 15 days, completely free, with no payment details required. What happens after the 15-day trial ends? You’ll have the option to continue using Cluo by choosing a plan that suits your needs. If you choose not to upgrade, your account will be paused — no charges, no surprises.

Log in with the credentials provided by email. You’ll be prompted to update details and complete your setup.

If you’re having trouble completing the registration process to activate your account, make sure: Have selected a subscription and created your Management Account Completed the Desktop Setup form Are using a stable connection Try switching networks. If issues continue, contact support.

If you forgot your Management Account password, follow these steps: Go to mazzzing.com Click “Login” in the top-right corner. On the login screen, click “Forgot Password?” Enter the email address associated with your Management Account. Check your email for a password reset link and follow the instructions. Tip: If you don’t see the email, be sure to check your spam or junk folder.

If you’ve forgotten your Cluo Desktop login credentials: Open the Cluo Desktop app or visit the Cluo login page for your device. Click “Forgot Password?” on the login screen. Enter your Cluo username or email. Follow the reset instructions sent to your inbox.

Facing a bug or technical issue? Report it through support@mazzzing.com or live chat for quick assistance.

Ensure the app is in focus, your OS accessibility settings are not interfering, and restart if needed. If this is a paired via Bluetooth, ensure the keyboard is properly connected to your device. If the problem persists, email our support team at support@mazzzing.com.

Clear browser cache, ensure you're using a supported browser, and retry. Contact support if issue persists.

Security timeout or network issue. Log in again or check your connection.

Restart the app. If persistent, delete the session cookie or contact support.

Check your connection, try a different network, or clear download restrictions on your device.

Use a strong internet connection, reset your router, or check firewall settings.

Reinstall Cluo, restart your device, and ensure your OS is up-to-date.

Your plan may not include the feature. Visit your subscription page or contact support.

Cluo Desktop is available for both Windows and Mac operating systems. To ensure optimal performance, we recommend using: Windows 10 or later macOS 12 (Monterey) or later Older versions may still work, but some features might be limited or unavailable.

To download Cluo Desktop: Visit mazzzing.com Navigate to the Resources tab in the menu bar and select your operating system (Windows or Mac) On the page, choose “Download Cluo” Follow the installation prompts Need help? Our support team is happy to guide you through it.

For the best Cluo experience on Fire TV: Go to Settings > Display & Audio > Display Choose Calibrate Display to adjust screen fit Use the Sync Settings option to ensure smooth visuals and responsiveness Tip: Make sure your paired device is on the same Wi-Fi network.

Cluo is available for Amazon Fire TV — giving you an immersive, large-screen experience. Use a paired device to interact with Cluo content on your TV Download the Cluo app from the Amazon Appstore

Cluo runs in any modern web browser with support for: Chrome Safari Edge Firefox Make sure cookies and JavaScript are enabled in your browser settings.

Cluo for Windows is a full-featured desktop experience optimized for performance. Requires Windows 10 or higher Download via the Resources tab in the top menu bar Compatible with most standard PCs and laptops Perfect for in-office setups.

Cluo for Mac offers the same immersive experience as Windows, tailored for Apple users. Requires macOS 12 Monterey or later Supports M1, M2, and Intel-based Macs Download from the Resources tab at the top of the website Cluo runs smoothly in native macOS environments, with full interactive capabilities.

Rena introduces you to Cluo and how to make the most of the application.

Rena introduces you to Cluo and how to make the most of the application.

When you launch and sign in to the Cluo App, you’ll be prompted to set up your private desktop environment each time. This step is essential for syncing and saving your files securely. Here’s what to do: After logging in, click the Cluo Cloud Storage icon on your desktop. Sign in to your preferred cloud storage provider (Google Drive, Dropbox, OneDrive, more options coming soon!) Once connected, your environment will sync automatically — keeping your files safe and accessible across sessions. ⚠️ Important: If you skip this step, cloud storage syncing will not work, and your files won’t be backed up. 🔒 We ask you to reconnect each time to keep your account secure and ensure your files are safely stored in your cloud account. Cluo also automatically backs up your session if you’re accidentally disconnected — so you never lose your work.

To access the task bar in the Cluo App, click the three dots (...) located in the lower right-hand corner of the screen. From the task bar, you can: Switch between open applications Update your task bar display settings Sync your work before exiting to ensure everything is saved and backed up Disconnect safely from your session Use the task bar to manage your workspace efficiently and maintain a smooth workflow.

Your privacy is our priority. We use end-to-end encryption and advanced threat detection systems to protect your information from spyware and malware. We defend against threats like commercial spyware by: Monitoring and analyzing suspicious activity in real time Responding to verified user reports and threat research Taking legal action against known attackers when necessary If we detect a threat, you’ll receive a secure message from our verified support team — always marked clearly so you know it’s real.

Lost access? Here’s what to do. Never share your login details with anyone — even people you trust. If your account is stolen: Email us at support@mazzzing.com Use the subject line: “CLUO: STOLEN ACCOUNT” Our team will help you regain secure access as quickly as possible.

How to keep your account safe: Don’t share your registration code or PIN. Use a strong, unique password. Lock your device with a passcode. Watch for suspicious emails. If you get an unexpected password reset email, don’t click links. Share these tips. Help friends and family protect themselves too.

Security by design, built around you. Private by default: Only you can access your Personal Desktop. Smart alerts: We notify you of unusual login attempts or risks. Real support: Need help? Reach us via email or our verified chat system. Cluo is built with privacy-first technology to help you stay productive, protected, and in control.

AI-powered support (in testing) You might receive replies from our AI assistant — designed to help you faster. These messages may not always be perfect, so for complex questions, please visit our Help Center or email us directly. What we collect when you contact support: Your email or phone number (to reply to you) Any screenshots or details you choose to share You’ll only receive support from addresses ending in @mazzzing.com.

Built-in security, no setup required. Everything in Cluo — from files and messages to activity logs — is end-to-end encrypted. Only you have access. Not even Cluo can see what’s inside. Key points: All data is encrypted before it leaves your device. Communication remains private — even in business environments. Businesses may use messages according to their internal privacy policies. Note: Payment details (when available) are not end-to-end encrypted but remain secure using bank-grade encryption and are only shared with verified processors. Need help with privacy settings or encryption? Contact Support.

Yes, Stripe is a secure platform that uses encryption and follows industry-standard security practices to protect customer data.

Stripe accepts major credit and debit cards (Visa, Mastercard, etc.)

All Cluo sessions are private unless you've signed in to a cloud account. Signing out of your Cluo session and restarting it clears your data and starts a fresh, secure, private session.

Cluo is a paid service offered by Mazzzing Inc. We do not share or distribute your personal information, usage data, or other metrics with any third parties, including affiliated partners. The only exception is if you choose to purchase from or create an account with one of our affiliated partners through Cluo. In that case, your information is subject to their privacy policy and terms of service, which will be available for your review during the account creation process.

Mazzzing Inc will never contact you via phone or social media to request personal or sensitive information. Our primary method of communication is through email. If a member of our team does reach out, you will be provided with a verification code, which you can read back to confirm the legitimacy of the contact. To verify any email, phone call, or other communication, visit our official website and connect with our live online chat. A customer service representative will be happy to confirm whether the communication is authentic.

Want a summary of your Cluo account settings? You can request a report that includes key details about your account setup and preferences. Note: This report does not include your chat history or activity logs.

Ready to delete your account? Here’s how: Visit mazzzing.com Click the chat icon to connect with our Support team OR Send an email to support@mazzzing.com with the subject line: “DELETE MY ACCOUNT” What happens when you delete your account: Your Cluo profile will be permanently removed. Your Cluo Desktop will be erased. You’ll lose access to your account and data. Re-registering requires setting up a new profile and desktop environment. Please allow up to 90 days for full deletion across our systems. Some encrypted backups may persist longer solely for system recovery or legal purposes.

If you haven’t logged into Cluo for 120 days and you don’t have an active subscription, your account may be automatically deleted for security and privacy reasons. You may see the message: “Cluo profile removed automatically” This means your account was inactive too long and has been cleared.

A deactivated Cluo account is temporarily disabled. If you don’t log back in or re-register within 30 days, the account will be permanently deleted from our system.

Seeing this message when you log in? “This account is not allowed to use Cluo.” Your account may have been banned due to violations of our Terms of Service, such as: Spamming Scamming Endangering user safety Using unauthorized or automated tools Think it’s a mistake? Contact us at support@mazzzing.com to request a review. We’ll investigate and follow up once a decision has been made. Submitting multiple appeals won’t speed up the review process.

If you’ve received an in-app message that says “Temporarily banned”, it likely means: Your account was flagged for scraping (automated data collection) To avoid permanent banning stop any unauthorized activity. What is scraping? Scraping is when someone automates the extraction of user data without permission. This directly violates our Terms of Service and compromises platform safety.

If your account was banned and the decision was reversed, great! You’ll still need to: Re-register with a new Cluo account Set up a new desktop experience Tips to avoid getting banned again: Respect our Terms of Service Avoid spamming, automation tools, scraping, or unsafe behavior Engage on Cluo with integrity and community-first intentions If violations persist, we reserve the right to reinstate a ban, even after reactivation. Need more help? Visit mazzzing.com or reach out to our support team at support@mazzzing.com. We’re here to help.

All Cluo subscriptions and payments are securely processed through Stripe, ensuring your sensitive data remains protected and you stay in full control. You can manage your subscription in two ways: 1. Via the Mazzzing Dashboard Go to mazzzing.com/account/my-subscriptions and navigate to My Wallet or My Subscriptions to view and manage your active plans and or credit card information. 2. Directly via the Stripe Customer Portal Access all of your purchases and subscriptions at any time through your personal Stripe portal here: Stripe Customer Portal